Will Aldermore Bank Refund Scammed Money?
Will Aldermore Bank Refund Scammed Money? Read on to learn about your options and how you are protected.
In today’s digital world, online banking fraud is a growing threat—with nearly 5,000 reported cases in the first half of 2024 alone. As scams become more sophisticated, many Aldermore Bank customers are asking an important question: If I fall victim to a scam, will Aldermore reimburse me? Understanding Aldermore’s approach to fraud and scam-related claims is essential to protecting your money.
Aldermore Bank is committed to helping customers stay safe from fraud. The bank uses advanced fraud prevention technology, real-time transaction monitoring, and alerts to detect suspicious activity quickly. Customers also benefit from expert guidance, security features, and scam awareness resources to help minimise risk.
If you do fall victim to a scam, Aldermore reviews each case individually. A key consideration in determining eligibility for a refund is whether the payment was authorised—either deliberately or by mistake. This distinction plays a major role in the bank’s decision-making process.
Knowing how Aldermore handles fraud claims—and what your rights are—can make all the difference. In this article, we’ll explain the bank’s scam refund policy, outline the key factors that affect outcomes, and walk you through the steps to take if your claim is rejected.
What Is Aldermore Bank's Policy On Bank Account Scams?
Authorised Push Payment (APP) fraud—where individuals are tricked into sending money directly to fraudsters—is one of the fastest-growing forms of financial crime in the UK. As more customers shift to online and mobile banking, understanding how Aldermore Bank responds to APP fraud is increasingly important.
Aldermore takes financial crime seriously and has clear procedures in place to assess APP fraud claims thoroughly and fairly. While Aldermore is not currently a signatory of the Contingent Reimbursement Model (CRM) Code—a voluntary code adopted by some banks—it remains committed to helping customers who have fallen victim to these scams.
If you believe you’ve been targeted by fraud, time is of the essence. Aldermore urges customers to report suspicious transactions or scams as soon as possible—via online banking, the mobile app, by phone, or through other official channels. Acting quickly can help protect your account and increase the likelihood of recovering your funds.
Every APP fraud case is considered individually. Aldermore reviews various factors, such as the type of scam, whether any fraud warnings were displayed, and the actions you took to safeguard yourself. While not all claims result in reimbursement, the bank is committed to treating customers fairly and compensating eligible losses where appropriate.
How Capital Refund House Can Help
How To Get My Scammed Money Back?
If you believe you’ve fallen victim to a scam, acting quickly is vital. The fastest and most secure ways to report fraud to Aldermore Bank are via the mobile banking app, your online banking account, or by calling the customer service team directly. You’ll be connected with a fraud specialist who can begin investigating your case right away.
To help Aldermore respond efficiently, try to have the following information available:
-
The date and amount of the transaction
-
Details of the recipient’s account
-
Any supporting evidence, such as emails, text messages, or screenshots related to the scam
Once you’ve reported the issue, request that a formal investigation be opened. While Aldermore Bank is not currently a signatory to the Contingent Reimbursement Model (CRM) Code, it assesses each Authorised Push Payment (APP) fraud case individually. If you acted in good faith and took reasonable steps to avoid the scam, you may be eligible for reimbursement—though outcomes depend on the specific circumstances of your case.
In addition to reporting the incident to Aldermore, you should also notify Action Fraud, the UK’s national reporting centre for fraud and cybercrime. Reporting your case helps law enforcement investigate trends and prevent others from falling victim.
If you’re dissatisfied with how your case is handled or disagree with the outcome, you can escalate the matter to the Financial Ombudsman Service. This independent body reviews disputes between consumers and financial organisations, aiming to reach a fair and impartial resolution.
How Can Aldermore Bank Help Me Stay Protected from Scams?
Aldermore Bank provides a strong suite of built-in security features and tools designed to protect your money and personal information. With real-time alerts, you’ll be notified immediately of any unusual activity on your account—giving you the opportunity to respond quickly if something seems suspicious.
To prevent unauthorised access, Aldermore uses advanced security technology. This includes biometric login options like fingerprint and facial recognition, as well as two-factor authentication (2FA). These additional layers of protection help ensure your account remains secure, even if your login credentials are compromised.
Aldermore also takes a proactive approach to fraud prevention. Whether you’re using the mobile app, browsing the website, or reading customer updates, you’ll find regularly updated guidance on how to identify and avoid scams. This includes warnings about phishing emails, fraudulent investment schemes, and Authorised Push Payment (APP) fraud. These resources are there to keep you informed, alert, and in control of your financial security.
What If Aldermore Bank Will Not Refund Me?
If Aldermore Bank denies your refund request after falling victim to a scam, you still have the right to challenge the decision and pursue a fair resolution.
Start by submitting a formal complaint. You can do this through Aldermore’s online banking platform, mobile app, by phone, or via written correspondence. In your complaint, clearly explain why you believe the refund decision was incorrect. Include any relevant evidence—such as scam-related messages, emails, screenshots, or a detailed timeline of events.
Although Aldermore Bank is not currently a signatory of the Contingent Reimbursement Model (CRM) Code, it is still bound by the Financial Conduct Authority’s (FCA) rules, including the obligation to treat customers fairly. Aldermore must provide a reasoned explanation for its decision and issue a final response within eight weeks.
If you’re dissatisfied with the outcome—or if you don’t receive a response within the eight-week period—you can escalate the matter to the Financial Ombudsman Service (FOS). This independent body settles disputes between consumers and financial firms. If the FOS finds that you acted reasonably or were not treated fairly, it may order Aldermore Bank to reverse its decision and reimburse your losses.
Lastly, make sure to report the scam to Action Fraud, the UK’s national fraud and cybercrime reporting centre. Your report supports ongoing investigations and helps prevent others from becoming victims of similar scams.
How To Make A Bank Fraud Claim Against Aldermore Bank
Report the Fraud Immediately
If you notice suspicious activity or believe you’ve been scammed, contact Aldermore Bank as soon as possible. The quickest and most secure ways to report fraud are through the Aldermore Mobile App, online banking, or by calling customer support. Prompt action can significantly improve your chances of limiting losses and recovering stolen funds. Be ready to share key details, such as the transaction date, payment reference, and any communications you received from the scammer.
Keep Detailed Records
Document every interaction with Aldermore Bank. Note the date, time, the name of the advisor you spoke with, and any reference numbers provided. These records are important if you need to escalate your case or challenge a decision later on.
Follow Up Regularly
Maintain regular contact with the bank throughout the investigation process. Consistent follow-ups can help keep your case moving and demonstrate your commitment to resolving the issue.
Know Your Rights
Aldermore Bank is regulated by the Financial Conduct Authority (FCA) and must treat customers fairly under FCA guidelines. While Aldermore is not currently a member of the Contingent Reimbursement Model (CRM) Code, you are still entitled to a thorough, fair review of your case. Knowing your rights can empower you to advocate for a just outcome.
Refund Refused? Help Is Available
If your refund claim is denied or you’re dissatisfied with how your case was handled, you’re not alone—and support is available. You have the right to escalate your complaint to the Financial Ombudsman Service (FOS). This independent organisation helps resolve disputes between consumers and financial institutions. If the FOS determines that you acted reasonably or were treated unfairly, it may direct Aldermore Bank to reimburse your losses.
👉 Get in touch with our bank fraud claim specialists today to find out how we can help recover your money.
By following these steps, you increase your chances of successfully reclaiming your funds after a scam. Here are some scams people have fallen victim to; ISA Investment Scam, Phone Call Pension Scam, Safe Account Scam
Helpful Links
Aldermore Bank – Help With Fraud and Scams
If you believe you’ve been scammed or notice suspicious activity on your account, report it to Aldermore Bank immediately. You can do this via the Aldermore Mobile App, through online banking, or by calling customer support. The bank will carry out a thorough investigation, and depending on the circumstances, you may be eligible for a refund.
📲 Visit the Aldermore Bank Help Centre for more information, step-by-step guidance, and the latest scam prevention advice.
Financial Ombudsman Service – Complaints About Bank Scams
If you’re not satisfied with how Aldermore Bank handled your fraud claim, you can escalate the matter to the Financial Ombudsman Service (FOS). This is a free, independent body that reviews complaints between consumers and financial institutions.
👉 FOS – Complaints About Scams
UK Finance – Take Five to Stop Fraud Campaign
This national campaign—supported by major UK banks—offers practical advice to help you spot, avoid, and report scams before any money is lost.
Action Fraud – Report a Scam and Get Support
Report fraud to Action Fraud, the UK’s national centre for reporting fraud and cybercrime. This helps with broader investigations and gives you access to practical next steps.
Citizens Advice – Help If You’ve Been Scammed
Get clear, step-by-step guidance on what to do after a scam, how to deal with your bank, and how to escalate a complaint under consumer law.
👉 Citizens Advice – Scams Help
MoneyHelper – Reclaiming Money Lost to Scams
Backed by the UK Government, MoneyHelper offers support on recovering lost funds, understanding your bank’s duties, and escalating unresolved issues.