Will Clydesdale Bank Refund Scammed Money?
Will Clydesdale Bank Refund Scammed Money? Read on to learn about your options and how you are protected.
In today’s digital age, online banking fraud is a growing concern—with nearly 5,000 cases reported in the first half of 2024 alone. As scams become increasingly sophisticated, many Clydesdale Bank customers are asking a crucial question: If I’m scammed, will Clydesdale Bank refund my money? Understanding the bank’s approach to fraud and scam-related claims is key to protecting your finances.
Clydesdale Bank is committed to safeguarding its customers. The bank employs advanced fraud detection technology, 24/7 account monitoring, and instant transaction alerts to help identify and stop suspicious activity before it causes harm. In addition, customers have access to a range of security tools, guidance, and scam prevention resources designed to build awareness and stop fraud in its tracks.
If you do become a victim of a scam, Clydesdale Bank reviews each case individually. A critical factor in the outcome is whether the payment was authorised—intentionally or unintentionally—which plays a major role in determining eligibility for a refund.
Understanding your rights and how Clydesdale Bank investigates fraud can make a real difference. In this article, we’ll walk you through the bank’s scam refund process, explain the key factors influencing decisions, and show you what to do if your refund request is turned down.
What Is Clydesdale Bank's Policy On Bank Account Scams?
Authorised Push Payment (APP) fraud—where individuals are tricked into transferring money directly to fraudsters—is one of the fastest-growing types of scams in the UK. As digital banking becomes the norm, knowing how Clydesdale Bank handles fraud protection is more important than ever.
Clydesdale Bank treats financial crime with the utmost seriousness and has dedicated procedures in place to assess APP fraud claims fairly and thoroughly. While Clydesdale Bank is not currently a signatory of the Contingent Reimbursement Model (CRM) Code—a voluntary industry standard for responding to APP scams—it remains committed to supporting affected customers.
If you suspect you’ve fallen victim to a scam, report it to Clydesdale Bank immediately. You can do this through online banking, the mobile app, by phone, or by speaking directly with customer support. Acting fast can help protect your account and improve the chances of recovering lost funds.
Each case is evaluated on an individual basis. Clydesdale Bank takes into account the type of scam, any warnings presented during the payment process, and the steps you took to stay safe. While a refund is not guaranteed in every instance, the bank is committed to treating customers fairly and reimbursing losses where appropriate.
How Capital Refund House Can Help
How To Get My Scammed Money Back?
If you believe you’ve fallen victim to a scam, it’s crucial to act fast. The quickest and most secure ways to report fraud to Clydesdale Bank are via the mobile banking app, by calling the customer service team, or through your online banking account. You’ll be connected with a specialist who can start investigating your case immediately.
To help speed up the process, try to have the following information ready:
The date and amount of the transaction
Details of the recipient or account the funds were sent to
Any communications (such as texts, emails, or screenshots) that may be relevant to the scam
After you report the incident, ask for a formal investigation to be launched. While Clydesdale Bank is not currently a signatory of the Contingent Reimbursement Model (CRM) Code, it reviews every Authorised Push Payment (APP) fraud case individually. If you acted in good faith and took reasonable steps to avoid being defrauded, you may be eligible for a refund—though outcomes depend on the specific circumstances.
You should also report the scam to Action Fraud, the UK’s national centre for reporting fraud and cybercrime. This helps law enforcement track scam trends and prevent others from being targeted.
If you’re unhappy with how your case is handled or disagree with the outcome, you have the right to escalate your complaint to the Financial Ombudsman Service—an independent organisation that helps resolve disputes between consumers and financial institutions fairly and impartially.
How Can Clydesdale Bank Help Me Stay Protected from Scams?
Clydesdale Bank offers a comprehensive range of built-in tools and security features to help safeguard your money and personal information. With real-time alerts, you’ll be notified immediately of any suspicious account activity—giving you the chance to act quickly if something doesn’t look right.
To prevent unauthorised access, Clydesdale Bank uses cutting-edge security technologies, including biometric login options (such as fingerprint or facial recognition) and two-factor authentication (2FA). These extra layers of protection help ensure your account stays secure—even if your login credentials are compromised.
Clydesdale Bank also takes a proactive approach to scam prevention. Across its mobile app, website, and customer communications, you’ll find regularly updated guidance on spotting and avoiding scams—such as phishing attacks, fraudulent investment schemes, and Authorised Push Payment (APP) fraud. These educational resources are designed to help you stay informed and protect yourself from evolving threats.
What If Clydesdale Bank Will Not Refund Me?
If Clydesdale Bank declines your refund request after you’ve been scammed, you still have options to challenge the decision and seek a fair resolution.
Start by submitting a formal complaint. You can do this through the Clydesdale Bank mobile app, online banking, over the phone, or by visiting your local branch. Make sure to clearly explain why you believe the decision was incorrect, and include any supporting evidence—such as screenshots, scam messages, email correspondence, or a detailed timeline of events.
Although Clydesdale Bank is not currently a signatory of the Contingent Reimbursement Model (CRM) Code, it is still required to act in line with FCA (Financial Conduct Authority) rules, which include treating customers fairly. You’re entitled to a full explanation for the rejection of your claim, and the bank must provide a final written response within eight weeks.
If you’re not satisfied with the outcome—or if you don’t receive a response within the required timeframe—you can escalate the issue to the Financial Ombudsman Service (FOS). This independent body investigates complaints between consumers and financial institutions. If the FOS finds that you acted reasonably or were not treated fairly, it can recommend that Clydesdale Bank overturn its decision and issue a refund.
Lastly, make sure to report the scam to Action Fraud, the UK’s national reporting centre for fraud and cybercrime. Your report contributes to wider investigations and helps protect others from falling victim to similar scams.
How To Make A Bank Fraud Claim Against Clydesdale Bank
Report the Fraud Immediately
If you notice any suspicious transactions or believe you’ve been scammed, contact Clydesdale Bank right away. The fastest and most secure ways to report fraud are through the Clydesdale Bank Mobile App, by calling customer services, or via online banking. Acting quickly gives you the best chance to minimise losses and potentially recover your funds. Have key information ready, such as transaction dates, payment references, and any messages or emails received from the scammer.
Keep Detailed Records
Maintain a detailed log of all communication with Clydesdale Bank. Make note of dates, times, reference numbers, and the names of any advisors you speak to. These records can be extremely useful if you need to escalate your case or challenge a decision.
Follow Up Regularly
Stay in contact with the bank during the fraud investigation. Consistent follow-ups help ensure your case continues to progress and show your commitment to getting the issue resolved.
Know Your Rights
Clydesdale Bank is regulated by the Financial Conduct Authority (FCA) and is required to treat customers fairly. While it is not currently a member of the Contingent Reimbursement Model (CRM) Code, you still have the right to request a fair and thorough review of your case. Knowing your rights under FCA rules can help you assert your position confidently.
Refund Refused? We Can Help
If Clydesdale Bank rejects your refund request or you’re unhappy with how your case has been handled, you’re not alone—and you don’t have to manage it by yourself.
👉 Get in touch with our bank fraud claim specialists today to find out how we can help recover your money.
By following these steps, you increase your chances of successfully reclaiming your funds after a scam. Here are some scams people have fallen victim to; ISA Investment Scam, Phone Call Pension Scam, Safe Account Scam
Helpful Links
Clydesdale Bank – Help With Fraud and Scams
If you think you’ve been scammed or spot any suspicious activity on your account, report it to Clydesdale Bank immediately. You can do this through the Clydesdale Bank Mobile App, by calling customer support, or via online banking. The bank will investigate your case and may offer a refund depending on the specific circumstances.
📲 Visit the Clydesdale Bank Help Centre for more information and guidance.
Financial Ombudsman Service – Complaints About Bank Scams
If you’re not satisfied with how Metro Bank handled your fraud claim, you can escalate the matter to the Financial Ombudsman Service (FOS). This is a free, independent body that reviews complaints between consumers and financial institutions.
👉 FOS – Complaints About Scams
UK Finance – Take Five to Stop Fraud Campaign
This national campaign—supported by major UK banks—offers practical advice to help you spot, avoid, and report scams before any money is lost.
Action Fraud – Report a Scam and Get Support
Report fraud to Action Fraud, the UK’s national centre for reporting fraud and cybercrime. This helps with broader investigations and gives you access to practical next steps.
Citizens Advice – Help If You’ve Been Scammed
Get clear, step-by-step guidance on what to do after a scam, how to deal with your bank, and how to escalate a complaint under consumer law.
👉 Citizens Advice – Scams Help
MoneyHelper – Reclaiming Money Lost to Scams
Backed by the UK Government, MoneyHelper offers support on recovering lost funds, understanding your bank’s duties, and escalating unresolved issues.